Policies, Terms & Conditions

Only by agreement to the Terms and Conditions outlined in this section is permission granted to use the Rusty’s Hawaiian Coffee web site and e-commerce software.

Privacy policy
We at Rusty’s Hawaiian Coffee want to offer you, the consumer, a valuable, informative and quality experience. In pursuit of this goal, we may obtain information about you with the intention of maximizing the benefits that we can offer you as a consumer. That information may include your name, address(s), phone number, email address, products ordered and website usage statistics.

Rusty’s Hawaiian Coffee does not and will not ask for your Date of Birth, Social Security Number, or Driver’s License Number.

Small digital signature files, commonly known as ‘cookies’, will be used to remember visitor preferences when interacting with the website.  The ‘cookies’ save details such as the visitor’s IP address, browser type, referring page and time of visit. The website may not work properly if ‘cookies’ are disabled on your website.

If you sign up for our mailing list, we will send you informational emails about offers of services. At any time, you can ‘unsubscribe’ yourself from our email list simply by clicking the ‘unsubscribe’ button. Because we respect your privacy, we will always handle your information in a safe and responsible manner. Rusty’s Hawaiian Coffee does not and will not sell your personal information to anyone for any reason.

Any information obtained is safely stored in our secure web server.  Rusty’s Hawaiian Coffee will periodically update our Privacy from time to time to reflect changing technologies and services.

Security Policy
Rusty’s Hawaiian Coffee is committed to ensuring a safe, secure, and enjoyable experience for its customers. Rusty’s Hawaiian Coffee uses Paypal for online transactions; all of your credit card information is routed through PayPal’s encryption servers. The website is also protected by an industry-standard 128 bit SSL encryption.

Rusty’s Hawaiian Coffee does not store your credit card in any way on any of its computers.

If you experience any difficulties with your online order, please feel free to call us at (808) 928-8916 or email us at info@rustyshawaiian.com to place your order.  We will respond with a corresponding email or phone call without delay.

All content included in this site, including but not limited to text, graphics or code, is copyrighted as a collective work under the United States and other copyright laws, and is the property of Rusty’s Hawaiian Coffee LLC.  You may display, download or print portions of this site solely for your own non-commercial use, or to place an order with Rusty’s Hawaiian Coffee. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Rusty’s Hawaiian Coffee. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Rusty’s Hawaiian Coffee roasts to order, and most orders ship no more than 24 hours after they are roasted.  Some of Rusty’s Hawaiian Coffee’s selections will be roasted on a specific date; these ‘roast dates’ will be displayed on the website.  Orders with roast dates will roast on the specified date and ship no later than 24 hours after that roast date.

There may be certain situations where our roast dates will be delayed due to unforeseen or unavoidable circumstances (natural disasters, business travel, etc.)  In case of such an impediment, roast dates would be moved for ALL products until such time that roasting and shipping can be done in a timely and efficient manner.

Rusty’s Hawaiian Coffee ships orders Monday-Saturday with the exception of Shipping Holidays. Rusty’s Hawaiian Coffee uses the U.S. Postal Service for all domestic orders-most packages will be send using U.S. Priority Mail.

We cannot guarantee the arrival time of any package.  U.S. Priority Mail normally reaches all domestic U.S. destinations within 3-5 delivery days (Sunday and Federal Holidays excluded).   Rusty’s Hawaiian Coffee does not purchase insurance on shipments.  We can, however, provide assistance in tracking your package and ensure that all claims are processed efficiently.

For international shipping, additional shipping charges will apply.  We use USPS Priority Mail International, and in special cases will use FedEx or UPS for international shipments. Shipping times and rates will depend on the Country and Location.  Please contact us at info@rustyshawaiian.com for more specific information.

Return Policy
Rusty’s Hawaiian Coffee does not issue cash refunds on any products and/or services.  If you are unsatisfied with any purchase you have made with Rusty’s Hawaiian Coffee, please contact us.

Rusty’s Hawaiian Coffee takes great care to protect our products in their packaging, but we cannot be responsible for their condition when in the care of USPS.  We may work with our customers to add insurance onto the postal orders on a case-by-case basis; the responsibility of payment for those cases lies with the customer.

If you are dissatisfied with our products, tell us your name, the order number, which items, and reason of dissatisfaction.

In some cases, Rusty’s Hawaiian Coffee may agree to replace the original product after reviewing the complaint.

This website and its content are provided on an “as is” basis without any warranties of any kind, either express or implied, as to the website’s operation or content.

Third Party Links
The Rusty’s Hawaiian Coffee website may contain links to sites operated by third parties. However, Rusty’s Hawaiian Coffee has no control over these linked sites, all of which have separate privacy and data collection practices independent of Rusty’s Hawaiian Coffee. These linked sites are intended for your enjoyment and to enhance your browsing experience on our website.  The consumer is free to activate these third-party links at their own discretion; therefore the consumer accesses them at their own risk.

Rusty’s Hawaiian Coffee welcomes any feedback on embedded third-party links in case problems (example: a broken/non-active link) occur, or if any content linked fails to enhance or threatens the integrity of our website.

Participation Disclaimer
Rusty’s Hawaiian Coffee does not and cannot review all communications and materials posted to or created by users accessing our website, and is not in any manner responsible for the content of these communications and materials. Rusty’s Hawaiian Coffee is merely acting as a passive conduit for such distribution and will not undertake any obligation or liability relating to any contents or activities on the site.

Rusty’s Hawaiian Coffee reserves the right to block or remove communications or materials that are found to be:

1. Fraudulent, deceptive, or misleading
2. In violation of a copyright, trademark or intellectual property right of another person or entity
3. Offensive, unethical, or otherwise unacceptable to Rusty’s Hawaiian Coffee.

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